Changed your mind,or something's wrong?

This policy covers orders placed on gutcrate.com. Our drinks are perishable and need to stay chilled, so the rules below are designed to keep them safe and fresh for everyone.

• You can cancel an order free of charge until it has been packed, from your account or by contacting us. You'll get a full refund.
• Once an order is packed or out for delivery it can't be cancelled, because chilled products can't be restocked.

For food safety reasons we can't accept returns of products that arrive in good condition. If something isn't right with your order, the next section applies.

Tell us within 24 hours of delivery through our contact page, with your order number and a photo of the product and packaging. Please keep the product until we've sorted it out.

We'll replace the affected items or refund them in full, whichever you prefer.

If we can't fulfil an order, for example because a product has sold out, we can't deliver to your address, or a price was shown incorrectly, we'll tell you and refund the affected amount in full.

• Refunds go back to the original payment method.
• We start the refund within 2 working days of approving it.
• Your bank or card provider usually takes 5 to 7 working days to show it; UPI refunds are often faster.

Questions about an order or a refund? Reach us through our contact page.